refund policy
At adorabelle, we are committed to ensuring your satisfaction with our products and services. Our refund policy is designed to provide you with clear guidelines on how we handle refunds, returns, and exchanges.
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Eligibility for Refund:
- We offer refunds for products that are defective, damaged, or not as described on our website.
- To be eligible for a refund, you must contact our customer service within 7 days from the date of receiving the product.
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Refund Process:
- To initiate a refund, please contact our customer service at [email protected].
- Provide a detailed explanation of the issue, along with supporting evidence such as images if applicable.
- Once your request is received and approved, we will guide you through the return process.
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Returns and Shipping:
- Please do not return products without contacting us first.
- You will be responsible for shipping costs associated with returning the item unless the return is due to our error.
- Returned items must be in their original packaging, unused, and in the same condition as when received.
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Refund Methods:
- Refunds will be processed using the original payment method used for the purchase.
- Refunds are typically processed within 3 after receiving the returned product.
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Non-Refundable Items:
- Certain items, such as used damaged or non original , are not eligible for refunds unless they are defective or damaged upon receipt.
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Cancellation Policy:
- If you wish to cancel an order, please contact us as soon as possible. Once the order has been processed or shipped, it cannot be canceled.
- Contact Information:
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- For any inquiries or to initiate a refund, please contact our customer service at [email protected].
Please note that this refund policy is subject to change without notice. It is your responsibility to review our refund policy periodically.
Thank you for choosing adorabelle. We value your satisfaction and appreciate the opportunity to address any concerns you may have.